ManyPets US - Operations
Claims FAQs
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Can you tell me if my claim will be covered before I send it to you?
We cannot confirm if a specific treatment or service will be covered until we have received the veterinarian invoice and other required information. We assess each claim upon receiving that information and encourage you to send us all claims you i...
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What are pet medical records and what should they include?
Just like humans, pets have written medical records that provide a comprehensive history of their health. Your vet (or vets) will have records of all veterinary visits, diagnoses, treatments, vaccinations, routine care, and any medications pres...
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When can I submit my first claim?
The ManyPets waiting period — in most states as of May 2023 – is for 15 days after you purchase your policy. (Waiting periods may vary by state due to relevant regulatory rules and changes; always refer to your own state’s policy wording.) Any cla...
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How will I get paid for a claim?
After your claim is approved, we will issue payment, minus the amount of your deductible and copay. We’ll reimburse approved claims via direct deposit to your bank account (ACH) or via check, your choice.
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What documentation do you need from me?
When you submit your first claim, we ask that you also submit your pet's medical records from the prior eighteen (18) months. Here's an example medical record, and some key items we'll look for. After that, we'll only need you to send us a copy of...
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How do I file a pet health insurance claim?
It’s easy! Just follow these three (3) simple steps: Step 1: When your pet is sick or injured, visit any licensed veterinarian in the U.S. for diagnosis and treatment, and pay as usual at checkout (don’t forget to ask for a copy of your itemized v...